Supervision & Communications

Qualifications

Pioneer will place employees in supervisory positions that have demonstrated Leadership Qualities and will continuously train them to assure the delivery of a consistent, coordinated and quality service.

Managerial Training

We will provide written verbal and on location training to customize each supervisor's approach to his or her accounts needs. They will also receive both written and verbal training concerning procedures and supplies. Each Supervisor also receives training in safety and Blood Borne Pathogens and they are re-certified annually.

Review and Progress Reports

Supervisors are required to contact our office each day and review progress and problem reports with their Manager. We provide prompt action regarding any problem reports, and track these reports to prevent patterns of similar complaints.

Supervisors are required to complete a monthly list of Specialty Services or Project work performed at their building. This would include special requests and scheduled weekly, monthly or quarterly items.

Supervisors are required to check in with our contact person where applicable and check the logbook for any special requests or problem reports. They are also to report all entries to the office. This enables Management to schedule special requests or contact our customer to follow up on resolution to any problems.

Supervisors are required to meet with management once per month to review progress and review cleaning, supply, safety or staffing. Management and the supervisor set both short and long-term goals to provide our customers with the highest quality service.